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Regency Total Home Warranty Review

Name: Regency Total Home Warranty
Brand: Regency Total Home Warranty

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Regency Total Warranty offers two primary home warranty plans designed to meet various homeowner needs:

EssentialGuard
TotalGuard

EssentialGuard

Water Heater
Garage Door Openers
Dishwashers
Garbage Disposal
Electrical System
Plumbing System
Oven/Range/Stove
Whirlpool Bathtub
Cooktop
Ceiling and Exhaust Fans
Built-in Microwave

TotalGuard

Water Heater
Ductwork
Garage Door Openers
Refrigerators
Ranges/Cooktops
Ovens
Dishwashers
Built-in-Microwaves
Garbage Disposal
Electrical System
Plumbing System
Whirlpool Bathtub
Ceiling and Exhaust Fans
Air Conditioning System
Clothes Washer
Clothes Dryer
Heating System Including Ductwork

Optional Add-Ons

Regency Total Warranty also provides optional coverage for specific items, allowing homeowners to tailor their plans to their unique needs:

Pool/Spa
Salt Water Pool/Spa
Well Pump
Sump Pump
Geothermal System
Central Vacuum
Limited Roof Leak
Septic System
Irrigation System
Second Refrigerator
Stand-Alone Freezer
Tankless Water Heater
Water Softener

How Much Do Plans Of Elite Home Warranty Cost?

These add-ons enable homeowners to customize their coverage, ensuring protection for additional systems and appliances not included in the standard plans. Regency Total Home Warranty offers two primary plans with competitive pricing to accommodate various homeowner needs:

1. EssentialGuard Plan

Monthly Cost: $39.99
Annual Cost: $429.99

This plan covers essential home systems and appliances, making it a cost-effective option for homeowners seeking fundamental protection.

2. TotalGuard Plan

Monthly Cost: $45.83
Annual Cost: $499.99

The TotalGuard Plan offers more comprehensive coverage, including additional systems and appliances suitable for those desiring extensive protection. Note: Pricing may vary based on the size of the home and specific coverage options selected. For instance, homes larger than 5,000 square feet may have different pricing structures. It's advisable to contact Regency Total Home Warranty directly for a personalized quote tailored to your home's specifications.

Requesting Regency Total Home Warranty Service

Filing a claim with Regency Total Home Warranty is designed to be straightforward and efficient, ensuring homeowners receive prompt assistance when covered systems or appliances malfunction. Here's a step-by-step guide to navigating the claim filing procedure:

1. Identify the Issue

As soon as you notice a problem with a covered system or appliance, document the issue by noting any unusual sounds, performance issues, or complete failures. This information will be crucial when communicating with Regency's claims department.

2. Review Your Coverage

Before initiating a claim, consult your Regency Total Home Warranty contract to confirm that the malfunctioning item is covered under your plan. Understanding your coverage will help set appropriate expectations and streamline the claims process.

3. Submit Your Claim

Regency Total Home Warranty offers multiple avenues to file a claim:

Online Portal: Access Regency's user-friendly online portal to submit your claim anytime. This method provides a convenient way to track the status of your claim and communicate with the service team.
Phone: Alternatively, you can call Regency's customer service line to report the issue. This option allows for direct communication and immediate assistance.

Claims can be filed 24/7, ensuring you have access to support whenever a problem arises.

4. Await Technician Assignment

Upon receiving your claim, Regency will dispatch a certified technician to assess and address the problem. The company strives to have a professional at your home within 48 hours, ensuring timely service.

5. Technician Evaluation and Repair

The assigned technician will evaluate the malfunctioning system or appliance to determine whether a repair or replacement is necessary. Regency coordinates the service to ensure that the issue is resolved efficiently and to your satisfaction.

6. Payment of Service Fee

As your contract outlines, a service fee is due during the technician's visit. This fee covers the cost of the service call and is a standard component of home warranty agreements.

7. Follow-Up and Satisfaction

After completing the service, Regency may follow up to ensure the repair or replacement meets your expectations. If any issues persist, it's essential to contact Regency promptly to address them. Adhering to this procedure will allow you to effectively utilize your Regency Total Home Warranty coverage, ensuring that your home's systems and appliances are maintained in optimal condition.

Why Opt For Regency Total Warranty’s Plans?

Choosing Regency Total Home Warranty offers homeowners several advantages, as highlighted by customer reviews and industry analyses:

1. Comprehensive Coverage Options

Regency provides two primary plans—EssentialGuard and TotalGuard—covering many home systems and appliances. This flexibility allows homeowners to select a strategy that aligns with their needs and budget.

2. Competitive Pricing

With plans starting at $39.99 monthly, Regency offers affordable options for homeowners seeking protection against unexpected repair costs. This competitive pricing makes it accessible to a broad audience.

3. Prompt and Reliable Service

Customers frequently commend Regency for its quick response times and efficient service. The company aims to dispatch certified technicians within 48 hours of a claim, ensuring timely repairs and minimizing inconvenience.

4. Positive Customer Feedback

Regency has received favorable reviews on platforms like ConsumerAffairs, with an average rating of 5 out of 5 stars based on 230 reviews. Customers appreciate the company's attentive customer service and effective problem resolution.

5. Nationwide Availability

Regency Total Home Warranty is available in all U.S. states, including Alaska and Hawaii, providing widespread access to their services. By opting for Regency Total Home Warranty, homeowners can benefit from comprehensive coverage, affordable pricing, and reliable service, as evidenced by positive customer experiences and industry recognition.

Red Flags To Watch For

While Regency Total Home Warranty offers various coverage plans, it's essential to be aware of specific concerns raised by customers and industry reviews:

1. Limited Customer Reviews and Industry Presence

Regency Total Home Warranty has limited customer reviews and needs a profile on the Better Business Bureau (BBB) as a relatively new entrant in the home warranty market. This scarcity of feedback makes it challenging to assess the company's long-term reliability and customer satisfaction.

2. Potential Service Delays

Some customers have reported longer-than-expected repair times, which can be inconvenient, especially when dealing with essential home systems. Considering these potential delays is crucial when evaluating the company's service efficiency.

3. Coverage Exclusions and Limitations

Regency's plans have specific exclusions and coverage limits, like many home warranty providers. For instance, particular components of appliances or systems may not be covered, and there may be caps on the amount payable per claim or year. It's vital to review the contract to understand these limitations thoroughly.

4. Cancellation Fees

Regency Total Home Warranty imposes a $75 cancellation fee if you decide to terminate your plan. This fee can be a drawback for homeowners who may need to cancel their coverage for various reasons.

Our Verdict

Regency Total Home Warranty presents a compelling option for homeowners seeking comprehensive coverage at competitive prices. Its two-tiered plans—EssentialGuard and TotalGuard—provide flexibility to cater to various needs. The availability of optional add-ons makes it a customizable solution for unique household requirements. Customers have praised the company’s quick response times, 24/7 claims service, and nationwide availability, making it a reliable choice for many. However, it is essential to weigh these benefits against some notable drawbacks, such as limited industry presence, coverage exclusions, and occasional service delays. The lack of an extensive track record and additional fees like cancellation charges are factors to consider when deciding if Regency fits your needs. Ultimately, Regency Total Home Warranty is best suited for homeowners who prioritize affordability and comprehensive coverage while being mindful of the company’s limitations. We recommend thoroughly reviewing the contract and considering your specific needs before committing.

FAQs

What does Regency Total Home Warranty cover?

Regency Total Home Warranty covers a wide range of home systems and appliances under its primary plans—EssentialGuard and TotalGuard. Coverage includes items like HVAC systems, plumbing, electrical systems, kitchen appliances, and optional add-ons such as pools, spas, and septic systems. Specific coverage details depend on the plan you choose.

How much does Regency Total Home Warranty cost?

The EssentialGuard Plan starts at $39.99 monthly, while the TotalGuard Plan costs $45.83. Annual payment options are also available at discounted rates. Costs may vary based on add-ons or home size.

How do I file a claim with Regency Total Home Warranty?

Claims can be filed 24/7 through the Regency online portal or by calling their customer service line. Once a claim is filed, Regency dispatches a certified technician to assess and resolve the issue, usually within 48 hours.

Does Regency Total Home Warranty cover pre-existing conditions?

No, Regency does not cover pre-existing conditions or issues that were present before the warranty started. It’s important to confirm the condition of your systems and appliances before enrolling.

Are there any coverage limits or exclusions?

Yes, coverage limits and exclusions apply. Each covered item has a maximum payout limit, and certain components of appliances or systems may be excluded. Review the contract for specific details regarding limits and exclusions.

Can I cancel my Regency Total Home Warranty plan?

Yes, you can cancel your plan at any time. Regency charges a $75 cancellation fee. Depending on the terms of your contract, you may also be refunded for the unused portion of the warranty.

Does Regency require a home inspection before coverage starts?

No, Regency does not require a home inspection to initiate coverage. However, this means pre-existing conditions are not covered, which could impact claims.

How quickly are repairs handled?

Regency aims to dispatch technicians within 48 hours of a claim being filed. However, response times may vary based on technician availability and the complexity of the repair.